Terms and Conditions
eNepaltour ( P) Ltd. is a trustworthy government registered trekking company in Nepal dedicated to offer best possible services to our customers. With an objective of making tourism better, we put our efforts in making our service better and better. Your satisfaction and happiness is our goal.
Please go through our terms and conditions carefully before booking your trip with us!
General Booking conditions
For Tibet Tours: Provide us a photocopy of your passport one photo (passport size) and 50% of trip cost as deposit while booking your trip with us. The deposit amount is non refundable.
For Nepal and Bhutan Tours: Provide us a photocopy of your passport, one photo (passport size) and 25% of trip cost as deposit while booking your trip with us. The deposit amount is non refundable.
The remaining amount can be paid upon your arrival in Kathmandu before you set out for your trek. In case of Bhutan and Tibet tours, you need to pay the balance amount 20 days prior to your departure date if you intend to fly to those countries directly. We reserve our right to cancel your trip if you could not make your payment within our stipulated time.
Mode of payment
You can make the payment either by wire transfer or through credit card.
Nepal Kanko Treks & Expedition Pvt. Ltd.Thamel, Kathmandu, Nepal
Paying Bank: Mega Bank Nepal Limited
Account no: 057 001013 1080
Swift Code: MBNLNPKA
COMPANY address: Thamel, Kathmandu, Nepal
eNepaltour is operated by Nepal Kanko Treks and Expedition Ltd.
Bank service charges related to submitting a deposit are the responsibility of the client
If you prefer payment through credit card, please download, print and complete the PDF form https://www.nepalkanko.com/credit-card.pdf and mail it as an attachment to firstname.lastname@example.org you can even fax it at 0977 01 4700520 with the photocopies of your passport and credit card (both sides)
For credit card payments, 3.5% extra will be levied as a credit card processing fee.
Risk and Liabilities
All the Nepal, China and Bhutan tours are conducted under the strict rules and regulations of the tourism board of the respective country. We are not liable for any change or cancellation of the trip under unavoidable circumstances like change in rules and regulations of country, government restrictions, natural disasters, political instability, cancellation of flight, delay, sickness or accident, breakdown of vehicle, etc. Any extra cost incurred due to such circumstances shall be borne by the clients themselves. Therefore, travel insurance is highly recommended.
Last minute booking
We even accept last minute booking. You can book a trip to Nepal 7 days prior to the trip departure dates. But you will have to make full payment at the time of booking for last minute booking.
Last minute booking is not acceptable in case of Bhutan and Tibet trip.
Postpone the trip
A written notice should be sent to us 30 days prior to the trip departure date.
In case of postpone of Nepal tour, minimum USD 150 will be charged as a current trip cancellation charge and the remaining amount will be transferred for the postponed trip.
In case of postpone of Tibet and Bhutan Tour, trip cancellation charge will be charged as per the trending market rate of those country. It solely depends upon the ongoing policy of our agents in Tibet and Bhutan. For now, 50 % of trip cost will be charged in case of postpone of Bhutan and Tibet trip respectively.
Trip Cancellation (Nepal)
In case you intend to cancel your trip for any reasons, you need to write it to us 21 days prior to your trip departure date. We shall approve it as cancelled only after receiving a valid written notice from the client. If the reason for your cancellation is genuine like injury or serious illness, you can postpone your trip or transfer your booking to another person who meets all the requirements for the trip. However, a fee of USD 140 per person will be charged if you postpone or transfer your trip within 15 days prior to your trip date. As per our policy, the deposit amount is non refundable, therefore, you can utilize the amount to book a trip with eNepaltour Pvt.Ltd. next time.
Trip Cancellation (Bhutan)
A valid written notice of cancellation should be provided 30 days prior to your trip departure date. In case you cancel your Bhutan tour, 20% of the trip cost will be charged as a cancellation charge (even in case of postpone or transfer of trip to another person). The remaining amount will remain secured with eNepaltour Pvt.Ltd. as a deposit from you. You can utilize it to book the tour withNepal,eNepaltour Pvt.Ltd. next time. The amount is non-refundable.
Trip Cancelation (Tibet)
A valid written notice of cancellation should be provided 30 days prior to your trip departure date. In case you cancel your Tibet tour, 50% of the trip cost will be charged as a cancellation charge (even in case of postpone or transfer of trip to another person). The remaining amount will remain secured with eNepaltour Pvt.Ltd. as a deposit from you. You can utilize it to book the tour with eNepaltour Pvt.Ltd. next time. The amount is non-refundable.
We are not liable for any refunds in case of any incomplete tour, trek or expedition whatever the reason.
If your trip gets cancelled due to any unforeseen circumstances like natural disasters, war or bad climate conditions, we will arrange another trip for you. So, even if your trip will be not the one you choose, your money will not go in vain.
We reserve our rights to change the price under various circumstances. Though our action will be reasonable like in case of some circumstances such as drastic change in exchange rate, inflation, government actions, etc., we are not liable to answer anyone for our action.
We highly recommend a comprehensive travel insurance package to all our clients. The insurance must cover all the medical expense, personal accident, emergency evacuation, and trip cancellation, loss of gears and natural calamity, theft of or damage to baggage and personal effects etc.
Flight delays and cancellation are quite often during the bad weather condition in the remote areas particularly in Everest region, Annapurna region, Dolpo, Simikot and Jumla region etc. Therefore, it is advisable to carry some extra money to buy food and accommodations in case of delays. eNepaltour Pvt.Ltd. will not be responsible for any of the additional expenses. Therefore, please plan accordingly.
Your personal belongings
We are not liable for any damage or loss of your luggage or property. They are at your own risk.
During the tour
In case you commit any unlawful act during your tour and you are compelled to leave Nepal,eNepaltour Pvt.Ltd. is not liable for any kind of refunds.
Our terms and conditions are applicable only if you book your trip with us directly. If you book your trip with us through any agents or third party, you shall be liable to their terms and conditions.
eNepaltour.com is operated by Nepal Kanko Treks and Expedition. Nepal Kanko Treks and Expedition has a Japanese website and eNepaltour.com is in English. The payment we make goes to Nepal Kanko Treks and Expedition.https://nepalkanko.com/